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Customer Service

 

 

FAQ  -  Frequently Asked Questions

Below is a list of frequently asked questions. If you don´t find the answer to your question here, please send a detailed message to customerservice@betonyvernon.com and we will help you as quickly as possible.

Detailed Information regarding shipping options, return policy, sizing chart, Duty and VAT, product care instructions and certified retailers  can be found in the dedicated areas under Customer Care.

 

Are BV-ParadiseFound Jewel-tools body safe?

All BV jewels are handcrafted in sterling silver (925) and 18karat (750) gold unless otherwise specified. These noble metals are body safe. People who are alergic to silver should not wear or use objects made in sterling silver.

 

How do I care for my jewelry?

If your jewelry requires cleaning, use mild soap, water and a soft cloth. Never use abrasive jewerly cleaners, they are too harsh and will scratch the high-polish surfaces.

We recommend using liquid cleaners and polishing cloths  specifically indicated for gold and/or silver jewelry.

For more details regarding BetonyVernon-Paradise Found Fine Erotic Jewelry care please refer to the dedicated section under customer care.

 

Do you offer gift wrapping?

Every item is packaged in a  personalised Betony Vernon pouch, which is than placed in a luxury BV box.

 

Where can i find more information about the proper use of my jewel-tools ?

The proper use of your jewel tools is essential to your safety.

Please view the instuctions for proper and safe use of  each jewel directly on the page in the e-commerce that is dedicated to each individual product. BV-PAradise declines responsabilty for any phsycal or emotional  damage incured through use of any BV designs. 

 

I am a retailer interested in carrying bv/paradise found jewelry, who do i contact?

Thank you! Please contact our sales manager asiya@betonyvernon.com

 

Where else can i purchase Betony Vernon's jewelry designs?

Find the list of our certified retailers in the dedicated section under customer care. 

 

Where is Betony Vernon jewelry manufactured ?

All Betony Vernon jewelry designs are hand-crafted in Italy by our exclusive production parnter  Semar in order to insure premium quality. By producing in Italy Betony aims not only to  insure luxury quality standards but to proactively participate in the  preservation  and evolution of one of Italy’s  greatest wealths- their artisisanal mastery in all fields related to jewelry, fashion, accessories and design.

 

Is it possilbe to have personal guidance for my purchase ?

Yes, we offer personal assistance in english, french, german , dutch and italian. Please send a message to customerservice@betonyvernon.com indicating your  language of preference and any personal inquiries you may have in order that we may better serve you.

 

How can I pay for my order?

We accept  Visa, Mastercard & American Express. You may also use PayPal.

 

Are Duties and Vat Included in the total cost of my purchase?

All quoted prices include VAT for European Union clients and importation duties for US clients. 

EU Registered VAT payers may contact us at customerservice@betonyvernon.com

 

How do I cancel/change my order?

All orders are processed within 48 hours during normal working days (Monday-Friday.) If the jewels or jewel tools that you order  are available in stock, you will be duely notified and your order will be shipped within 48 hours following the reception of your order confirmation.  Please keep in mind that most of the BV jewels available on-line are made to measure, according to your sizing specifications. 

If you need to make changes to your order, please contact us immediately and we will do our best to accommodate you.

 

What is your repair policy?

If your item is in need of repair, please send a detailed description of the repair in question and an image of the damage object  to customerservice@betonyvernon.com  If  the damage is due to a manufactoring defect, the repair will be effected free of charge. If your item is need of repair due to other reasons, you will be charged according to the cost of repair, if the repair in question is technically possible.

 

What is your return policy?

Please contact us within 14 days of purchase to receive a return authorization number (RMA).  We must receive the merchandise in our factory within 21 days of purchase.  All items returned must be received in new, unworn condition with all tags and BV packaging intact.  You must write the RMA number on the outside of the box and return it to us at your expense.  Any boxes received without a RMA will be refused and returned to the sender. 

We will issue a credit for any merchandise returned, minus shipping charges.  The credit can only  be used on Betony Vernon.com  e-commerce. It may not be used with any of our certified retailers.

Items received as gifts may be exchanged for another item of equal or greater value, with the difference paid.

Please note: We only process returns and exchanges that were purchased on the online store. Jewelry purchased from a certified retailer must be returned to the store in which it was purchased.

 

What do I do once I Receive my RMA #?

Once you receive your RMA # Via email, you must write it visably on your package.

If your package does not have a visably written RMA #, it will be refused.

 

Where do I send returns purchased online at betonyvernon.com?

Once you have requested and recieved your RMA# please ship the return purchase to the following address :

SEMAR s.r.l.

c/o BV-PARADISE/Returns

Via di Pescaiola,21

Badia al Pino

Civitella Val di Chiana (AR)

52041 AREZZO

ITALY 

Tel: +39 0575 416 213

 

Do you ship internationally?

We do ship internationally. Please refer the section dedicated to Shipping  under customer care for a detailed list of all of the countries that we currently ship and other important shipping related information.  

 

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Shipping 

Please note our shipping rates and guidelines:


BV-Paradise ships internationally.

  • All orders are shipped via FedEX or UPS on business days (Monday to Friday) excluding  holidays.
  • We are unable to ship to PO Box or military addresses.
  • For international orders, please allow additional time for customs clearance
  • Please consult  ‘Shipping’ in our general Sales Conditions for other important shipping related information.

 

Shipping destinations:

We currently ship to the United States and all European Union countries including:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

If you wish to ship to any other country please contact customerservice@betonyvernon.com

All Betony Vernon Jewelry is shipped from Italy with Securpol Fly; a courier specialized in shipping valuable products. All shipments are insured.


Please note: We are not able to ship to the following OFAC Sanctioned Countries

Afghanistan, Belarus, Burma, Democratic Republic of Congo, Eritrea, Egypt, Iran, Iraq, Ivory Cost (Cote D'Ivoire), Lebanon, Liberia, Libya, Myanmar, North Korea, Republic of Guinea, Somalia, Sudan, Syria, Tunisia and Zimbabwe.


Delivery times

All BV-Paradise Found Fine erotic jewelry is hand made in Italy. Delivery time may be 48 hours to 4 weeks depending on availability and manufacturing technique. Please remember that all BV jewels are handcrafted. You will receive an update on the delivery time from us by email after your purchase.

 

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Returns/Repair/Exchange/Refund Policies

In order to return or exchange your purchase you must obtain a return authorization number (RMA) from our customer service by writing to customerservice@betonyvernon.com specifying, "℅ Returns" as the subject of the email. Briefly explain the reason(s) for your return, or your refund or exchange request. If possible, please attach a picture of the item(s) you want to return.

We offer size exchanges and product exchanges.

We do not accept returns or offer exchanges for any product that has been used. 

We cannot exchange or accept returns for customized items unless there is a manufacturing defect.

All items must be returned to us in their original condition and packaging. You must request a return authorization number within 8 working days form reception of your purchase. All goods must be shipped within 14 working days from the day you received the products.

BV-Paradise sas reserves the right to refuse Exchange/Refund after having examined the item(s) returned.

Once you obtain the return authorization number please fill in the RMA

Enclose all original documentation with the package and ship by FEDEX/UPS priority to:

 

BV-PARADISE/Returns c/o

SEMAR s.r.l.

Via di Pescaiola, 21

Badia al Pino

Civitella Val di Chiana (AR)

52041 AREZZO

ITALY 

Tel: +39 0575 416 213

 

Shipping returns from the United States:

You need to provide the forwarder with 3 copies of a pro-forma invoice. The pro-forma invoice will be sent to you with the authorization number or you can request it at customerservice@betonyvernon.com.

Returns must be shipped using reliable and secure shipping carriers such as UPS or FEDEX.

We strongly recommend that you INSURE your shipment, as BV-PARADISE sas will not accept responsibility for merchandise lost in transit.

Shipping costs for returns and any customs duties will only be reimbursed if the merchandise is defective.

 

For more information regarding returns/refunds please consult our General Sales Conditions.

 

Repairs

In order to request returns for repair you must obtain a repair confirmation from customer service by writing to customerservice@betonyvernon.com specifying "℅ Repair" as the subject of the email and stating in the text the item name and description, the date of purchase and the kind of repair required.

 If possible, please attach a picture of the damaged item. Within 3 working days you will receive a confirmation email to inform you if the repair is possible, how much it will cost and all the necessary details for shipping.

If you have any problems, please contact customerservice@betonyvernon.com

 

General list of repairs we can perform:

  • Stone/feathers/pearls substitution
  • Mechanisms repair
  • Size modification 

For more details, please contact us at customerservice@betonyvernon.com

 

Exchanges

If you require a replacement, please include all the necessary details, such as the product description, style number, size, and color (for feathers, diamonds, wood etc.) where applicable.

As soon as your returned item is received, we will process your request and contact you. Replacement items held in stock will be dispatched within seven working days. If the replacement items you choose are not in our stock and need to be produced, the standard shipping time is estimated from 1 to 4 weeks after receipt.

 

Refunds

Only the cost of the item will be reimbursed. Shipping expenses and duties cannot be reimbursed and will be deducted from the total amount paid at purchase - the sum will be credited on the credit card used for purchase within 30 days of cancellation.

As soon as your returned item is received, we will process your request and contact you. Replacement items held in stock will be dispatched within seven working days. If the replacement items you choose are not in our stock and need to be produced, the standard shipping time is estimated from 1 to 4 weeks after receipt.

 

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Sizing Tips

Choose the right finger for your ring, taking into consideration the size of the ring first. Very small rings like the Cat Claw Mini or the O-Ring Mini can be worn on the pinky finger as well as on any other finger of the hand, including the thumb. Larger rings, including most of the Jewel-Tools, like the String of Pearls or other massage rings and the Pleasure Puff, are better worn on the middle finger. The Petting Ring can only be worn on thumb and index finger. 


 

Here are some tips to make your ring size measurement more accurate: 


 

Don't measure your fingers when your hands are cold. They will be slightly smaller than when your body temperature is normal. After sliding the ring sizer on, make sure it slides off with only a minimum of effort. For the most accurate reading, measure the finger at the end of the day when the body and fingers are most distended. We believe it is worthwhile to visit your local jeweler and offer to pay to have your finger size measured to assure the best fit. The best way to measure your finger size is using a metal finger ring sizer. A wider ring may need to be slightly larger in size than the measurement indicated on a thin metal sizer. Sizing also depends on your basic finger shape. 


 

If you want to buy a surprise gift for someone but you don’t know their
ring size, our standard advice is that you find a discreet way to take a ring from the jewelry box of your lover or your friend, preferably one you have seen them wearing so you are certain that it fits. Take it for just one day and go to your local jeweler and ask them to kindly take the size of the ring. Return it as soon as possible to the owner so it will not be missed! 


 

Sizing Bracelets and fitted Collars:These are the standards sizes we produce for the Sado-Chic Cuffs and Colliers. If you want a customized size, please measure the circumference of your wrist/neck in cm or inches and then add 1cm or 1/2 inch play for comfort. You should be able to slide two fingers under cuffs and colliers. 


 

Standard BRACELET sizes WOMEN:

SMALL circumference 17.5 cm / 6.9 inch


MEDIUM circumference 18.5 cm / 7.3 inch


LARGE circumference 19.5 cm / 7.7 inch


 

Standard BRACELET sizes MEN: 


SMALL circumference 18.5 cm / 7.3 inch


MEDIUM circumference 19.5 cm / 7.7 inch


LARGE circumference 20.5 cm / 8 inch


 

Standard COLLAR sizes
 WOMEN:


SMALL circumference 33.5 cm / 13.2 inch


MEDIUM circumference 34.5 cm / 13.6 inch


LARGE circumference 35.5 cm / 14 inch


 

Standard COLLAR sizes 
MEN
:

SMALL
circumference 35.5 cm / 14 inch


MEDIUM circumference 36.5 cm / 14.4 inch


LARGE circumference 37.5 cm / 14.8 inch


 

International Ring Sizing Chart: 
Use the table below to calculate your EU ring size if you only know your sizing in one of the other international ring sizing systems. 
While there are no exact equivalents, the closest comparable size has been provided. 



 

Ring Sizing Chart

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Product Care

All BV-Paradise Found Fine Erotic jewelry is handcrafted by in Italy Master goldsmiths. All of the objects that comprise the Paradise Found Fine Erotic jewelry collection are made in solid 18K gold or Sterling silver (925). We do not silver or gold plate unless required for technical purposes or in order to achieve a determined effect. If objects are plated for either motive it is clearly stated in the product description.

Slight "imperfections" are normal in handmade jewelry.

All jewelry is delicate and must be handled with care and respect. Avoid dropping or knocking against hard surfaces.

Hairspray and perfume should be applied before putting jewelry on.

Shine your Jewel-Tools with soft polishing cloths. Quality liquid polish may also be used, but abrasive pastes should be avoided, as they may cause micro-scratches that will dull the sheen of highly polished surfaces.

Gold is extremely hygienic and sterling silver is known to have natural antibacterial properties. The objects in the Paradise Found collection that are designed for internal use are therefore easy to clean and disinfect. Unlike objects that are made in porous materials like silicone, latex or rubber, they will not degrade over time.

After each use, wash objects that are intended for intimate contact and/or internal use with antibacterial soap then rinse with plenty of water. Once the Jewel-Tools have dried, polish them using a soft cotton polishing cloth and store them in the provided box or velvet bag; they may also be coated with a sterilizing solution.

Do not store more than one Jewel-Tool in each provided velvet bag in order to avoid scratching or denting.

As long as they are properly cared for, the Paradise Found Jewel-Tools are guaranteed to provide a lifetime of pleasure!


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Certified Retailers

 

Colette - Paris

 

Dover Street Market - London

 

Dover Street  Market - NYC

 

Dover Street Market - Ginza

 

Opening Ceremony - NYC 

 

Opening ceremony - LA

 

Nordstrom  - Chicago

 

Nordstrom - Vancouver

 

Nordstrom - Seattle

 

Nordstrom - San Francisco  

 

Arcane Gallery  - London

 

Chambre Boutique- Kiev

 

Darling Frivole- Munich

 

Zou-Zou - Rome

 

Coco-de-Mer - London

 

Hervia - Manchester

 

Rheinhold Jeweller - Puerto Rico

 

Luisa Via Roma- Florence

 

Xenses - Netherlands

 

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Legal Information 

Privacy

Privacy means everything to BV, but please be aware that shipments across borders may be subject to opening and inspections from customs authorities. By providing proper information on the shipment we aim to ensure a smooth customs clearance for faster and less troublesome shipping. Our clients are most important to us and BV is committed to protecting your privacy and security. While we may use your information to communicate directly with you, BV does not share,sell or transmit your personal  information in any way to outside parties.

 

Legal Notice

The Paradise Found Fine Erotic jewelry collection includes objects that are not indicated for minors. Keep jewel-tools out of reach of children.

Do not use the jewel tools for reasons other than the ones indicated in the ‘How to Adorn” section of the product descriptions on-line and in the Certificate of Authenticity. BV-Paradise is not responsible for eventual damage caused by the inappropriate or incorrect use of the objects.  In accordance with legal notice D.PR. n. 224 24/5/88

Email:  contact@betonyvernon.com

All content on this site is the property of BetonyVernon - BV-PAradise. Unauthorized use of any content on betonyvernon.com is restricted. All Rights Reserved.

© BETONY VERNON

 

Unsolicited Materials

By submitting or sending information or other material to BV-Paradise or Betonyvernon.com you represent and warrant that the information is original to you and that no other party has any rights to the material. In operating this site, we do not solicit or wish to receive any proprietary,confidential, or secret information or other materials from you through the email addresses, Web Site, mail or in any other way. Any information or material submitted or sent to us will not be deemed confidential or secret.

 

Disclaimer Of Warranties :

The web site and services are provided "as is," "where is" and "as available," without warranty of any kind, either express or implied. Without limitation of the foregoing, bv-paradise specifically disclaims any and all warranties, including, but not limited to: (1) any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, usefulness, or otherwise of the content of the web site or services; and (2) any warranties of title, warranty of non-infringement, warranties of merchantability or fitness for a particular purpose. This disclaimer of liability applies to any damages or injury caused by the web site, including without limitation as a result of (1) any error, ommission, deletion or defect in the content, or (2) any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tort, negligence, defamation or under any other cause of action. BV-Paradise does not warrant or guarantee (1) that any portion of the web site or services will be free of infection by viruses, worms, trojan horses or anything else manifesting contaminating or destructive properties; or (2) that access to the web site or services will be uninterrupted or error-free.

BV-Paradise does not warrant or make any representations regarding the use or the results of the use of the materials in this web site or services. You (and not BV-Paradise) assume the entire cost of all necessary servicing, repair or correction.

Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

 

Intellectual Property Rights

All materials contained in this Web Site and the Services are the copyrighted property of Betony Vernon and its affiliates or licensors. As between Betony Vernon and you, Betony Vernon is the sole owner of all content on the Web Site and the Services, including without limitation, all applicable U.S. and non-U.S. copyrights, patents, trademarks, and trade secrets, and other intellectual property rights thereto. Except as otherwise specifically provided in these Terms and Conditions, you may not download or save a copy of the Web Site, the Services or any portion there of, for any purpose. You may, however, print a copy of individual screens appearing as part of the Web Site solely for your personal, non-commercial use or records, provided that any marks, logos or other legends that appear on the copied screens remain on, and are not removed from the printed or stored images of such screens. All title and intellectual property rights in and to the content of the Linked Sites is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties.

 

Limitation Of Liability

In no event will Betony Vernon  or BV-Paradise, its officers, directors, members employees, agents, sponsors, advertisers, parents, affiliates, successors or assigns, be liable to any party (1) for any indirect, special, punitive, incidental or consequential damages or any other damages arising in any way out of the availability, use, reliance on, or inability to use the web site or services, even if BV-Paradise or its agents shall have been advised of the possibility of such damages, and regardless of the form of action, whether in contract, tort, or otherwise; or (2) for any claim attributable to errors, omissions, or other inaccuracies in, or destructive properties of the web site or services. Because some countries, states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such countries states or jurisdictions, Betony Vernon’s  liability shall be limited to the extent permitted by law.

 

Indemnification

You agree to defend, indemnify and hold Betony Vernon and BV-Paradise, its affiliates, officers, directors, members and employees harmless from any and all claims, liabilities, costs and expenses, including reasonable attorneys' fees, arising in any way from your use or misuse of the Web Site or Services, or the uploading, posting, publishing, emailing, reproduction, distribution or transmission of any Content or other materials by you or users authorized by you or any violation of these Terms and Conditions by you. BV-Paradise reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with BV-Paradise in asserting any available defense.

 

Provisions Unenforceable

If any part of this agreement is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

 

Assignment

You shall not transfer, assign, sublicense nor pledge in any manner whatsoever, any of your rights or obligations under these Terms and Conditions. BV-Paradise may transfer, assign sublicense or pledge in any manner whatsoever, any of its rights and obligations under these Terms and Conditions to a subsidiary, affiliate, or successor thereof or to any third party whatsoever, without notifying you or receiving your consent.